FREQUENTLY ASKED QUESTIONS

Our Total Performance Plans protect your investment, minimize out-of-pocket expenses and give you peace of mind when you need it most.

And, with every plan comes Our Promise – If we can’t fix it, we’ll replace it!*

*Product will be replaced with a new, repackaged or refurbished product of like kind and quality or you may receive an in-store credit, cash settlement or gift card. Replacement of the product fulfills the contract in its entirety.

To file a claim or request service on your covered product, enter your contract number or the phone number associated with your contact in the "Find Your Contract" section on this page and complete the online request forms.

The fastest way to check on the status of your service appointment is to contact your assigned servicer. If you don’t have the contact information for your servicer, contact us using Live Chat and we’ll be happy to share that information with you.

Please cancel your service appointment with your service provider first, then chat with an agent to arrange for reimbursement of any paid deductibles.

You may cancel your plan at any time, no questions asked. Contact one of our agents using Live Chat to get started.  You may transfer your plan by contacting one of our agents using Live Chat.

Please refer to your Terms and Conditions for full details of your plan.